Questions, answered.

tilkbook is online booking software for service businesses — hairdressers, dentists, lawyers, personal trainers, and other appointment-based businesses. Clients pick a service, staff member, and time on your public booking page, 24 hours a day; you manage staff, services, and schedules from one dashboard.

Yes. The Free plan is genuinely free — unlimited bookings, no time limit, no credit card required to start. Paid Pro and Enterprise plans add multiple staff, deposits, a custom domain, API access, and SSO for when you outgrow Free. See the full breakdown on the pricing page.

Most businesses are live within about 10 minutes: add your services (30 vertical-specific templates speed this up), set your business hours, add at least one staff member, and share your booking link.

No. Your tilkbook booking page works as a standalone link — share it directly, put it in a social bio, or send it in a text message. There is no website required to start taking bookings.

Yes — the booking page is open 24/7. Clients only see slots that fall inside the hours and availability you set, so you never get a booking request for a time you are closed.

Yes, on the Pro plan and above. Each staff member gets their own service menu, pricing, and availability, so clients pick their specific stylist, provider, or trainer rather than the next open slot.

Multi-location support is a paid feature. You can start on Free with a single location today and add additional locations when you upgrade.

Connect Google Calendar and tilkbook reads your existing busy time to block those slots on your booking page automatically — clients can never book you into something you already have scheduled elsewhere.

Yes. Clients can join a waitlist for a fully booked staff member. When a cancellation opens a slot, tilkbook automatically notifies the next person on the list with a link to claim it.

Yes, through Stripe. You can charge a deposit, the full service price, or nothing at all at the time of booking — configurable per service.

Yes. Mark an appointment as a no-show and tilkbook charges the configured fee automatically against the saved payment method, through Stripe.

No. Stripe's standard processing rates pass through as-is — tilkbook does not add its own fee on top of what you charge clients.

Yes to both. Clients can add a tip at checkout (tracked separately in your reporting), and you can create flat or percentage discount codes with expiry dates and usage limits.

Issue a full or partial refund directly from the tilkbook dashboard — it flows through Stripe without any manual steps on the payment side.

Yes. Once a booking is confirmed, the reminder schedule fires on its own — you do not send anything manually.

Email confirmations and reminders are free on every plan, including Free. SMS text reminders are a paid upgrade for businesses that want the higher open rate of a text on top of email.

Yes. Every reminder includes a direct link for the client to reschedule or cancel their own appointment, so changes do not have to come through a phone call.

Yes. Set reminder timing per service — a short appointment might only need a 24-hour reminder, while a longer one can send both a 48-hour and a 2-hour reminder — and write your own message templates with merge fields for client name, service, time, location, and staff.

Google Calendar has live two-way sync today, on every plan including Free — new bookings push instantly, and existing events block your slots. Outlook and Apple/iCloud Calendar can already block your availability today via a read-only ICS calendar feed (paste your calendar’s share link and busy events hide your slots); full two-way sync for those two is coming soon.

Yes. Mark a service as virtual and connect Google Calendar, and tilkbook generates a unique Google Meet link for every booking of that service automatically, added to the confirmation email and the calendar event — no copy-pasting a link by hand.

Yes. Paid plans include a REST API, real-time webhooks, and an MCP endpoint so you can connect tilkbook to a CRM, EHR/PMS, or any custom workflow — including letting AI agents check availability and create bookings directly.

Every account and staff member gets a shareable digital card with their services, live availability, and a booking link, free on every plan. Share it as a link, a QR code, or an NFC tap.

It depends which tool you are on. Switching from Calendly or Setmore needs no export at all — you set up your services fresh (a vertical template speeds this up) and connect Google Calendar so existing commitments still block your new schedule. Acuity, Square Appointments, and Squarespace Scheduling let you export client data to re-import. See the matching comparison page for your current tool for exact steps.

No, as long as you connect Google Calendar during setup — tilkbook reads your existing busy time immediately and blocks those slots on the new booking page.

Yes — 30 vertical-specific templates cover common service-catalog setups (salons, dental, legal, fitness, and more), so you are not building your service list from a blank page.

Yes — SSO and SAML are available on the Enterprise plan.

Yes. Enterprise plans include a custom Data Processing Agreement (DPA) and Business Associate Agreement (BAA) for regulated businesses, such as healthcare practices. Contact sales to set this up for your account.

Free includes community support. Pro adds priority support. Enterprise adds a dedicated customer success manager, an SLA, and hands-on migration help.